When you encounter a password error in Quicken, you will see an error message that reads ‘Hmm. That didn’t work.’ When the error message appears you can refer to the instructions below to reset your Quicken ID Password: • Open your inter browser and go to the Quicken ID login screen • Click on the ‘I forgot my password’ below the ‘Sign-In’ prompt. • Type your Quicken ID and then enter the 6-digit verification code. • You can select the email option if you cannot access your phone. • Enter a new Quicken password in the space provided and then click Submit. If you have any questions about the Quicken password recovery process, you can call the Quicken customer service number and speak to a tech support expert directly and resolve the problem.